Spa in Santorini – Frequently Asked Questions
Popular Spa Questions in Santorini
How much does a spa in Santorini cost?
Spa prices in Santorini vary depending on the experience, duration and facilities included. Couples experiences and spa packages are among the most popular options.
Spa prices in Santorini vary depending on the experience, duration and facilities included. Couples experiences and spa packages are among the most popular options.
Do I need to book a spa in Santorini in advance?
Yes, especially during high season (April–October), booking in advance is highly recommended.
Yes, especially during high season (April–October), booking in advance is highly recommended.
Can non-hotel guests book a spa in Santorini?
Yes, many spa experiences are designed for external guests staying in villas or hotels across the island.
Yes, many spa experiences are designed for external guests staying in villas or hotels across the island.
1. How can I view my online reservation that I have booked?
At the bottom left corner of our Travelotopos Booking Engine hit MANAGE RESERVATION. Then put your email and Reservation Code to sign in.
2. What should I do if I need more help?
Call us/WhatsApp at +30 698 582 4393
3. What are ZEN SPA'S payment policies?
We accept cash and all major credit cards for services and for gratuities.
4. What is ZEN SPA'S cancellation policy?
Cancellation & Rescheduling Policy: We value your visit to Santorini and appreciate your booking, but please respect our Policy. We understand that during vacation plans change. However, appointments cancelled:
- Over 24 hours’ notice, no Cancellation Fee.
- Less than 24 hours or the day of the appointment or no-show, will be fully charged and no Refund.
5. What should I do if I am late in my appointment?
Late Policy: We ask that you arrive at least 20’ minutes prior to your scheduled appointment.
- If, you are late for your scheduled appointment less than 15’ minutes, we will accommodate you to the best of our ability. However, your treatment may be shortened or re-scheduled, to avoid delays for other guests or following appointments.
- Appointments missed by later than 15 minutes will be cancelled and fully charged as non-show.
6. What is your gratuity policy?
All prices are in euros € per person. Gratuities are not included but, if your service reached your expectations, they can be paid in cash directly to your massage therapist or added onto charge card.
7. What is the procedure after I check in?
You’ll be able to relax in our pool area (in our Akrotiri location) or hotel's café/restaurant until your appointment time and we suggest this as a transition time to help you forget the world outside. We hope you’ll enjoy a complimentary cup of tea and chill to our music until it’s time for your appointment, when you’ll be greeted by your therapist.
Your therapist will offer a brief consultation. For massage/facial/body treatment, you’ll undress privately, then lie down on the massage table, with a sheet and towel covering you.
Early in the session, your therapist will ask you whether the technique and firmness of touch are to your liking and may ask about the room temperature or volume of the music. Please feel free to communicate your thoughts at that time or at any time during your massage. Honest communication will help him or her give you the best massage possible.
After the massage is finished and you have dressed, you’ll join your massage therapist outside the treatment room. Once you check out, please take time to relax in the tea lounge again and enjoy complimentary tea.
Your therapist will offer a brief consultation. For massage/facial/body treatment, you’ll undress privately, then lie down on the massage table, with a sheet and towel covering you.
Early in the session, your therapist will ask you whether the technique and firmness of touch are to your liking and may ask about the room temperature or volume of the music. Please feel free to communicate your thoughts at that time or at any time during your massage. Honest communication will help him or her give you the best massage possible.
After the massage is finished and you have dressed, you’ll join your massage therapist outside the treatment room. Once you check out, please take time to relax in the tea lounge again and enjoy complimentary tea.
8. Where will I keep my personal items?
Zen Spa has changing rooms for both men and women, but of course our treatment rooms allow space for changing clothes. Please leave any valuable possession in your room or at hotel's Front Desk or at the safe in our changing rooms. We will not be held responsible for any loss of money, jewel or any other valuable possession belonging to the guests.
9. Do I need to discuss health or mental conditions?
Honesty between therapist and client will result in the best treatment. Before your treatment, you will fill out our Medical History Intake Form. Please, come 15’ minutes earlier to be sure to allow time to fill it out. Your massage therapist will be happy to discuss any conditions or other issues with you before your massage. If you believe there may be a contradiction that would prevent our therapist from giving you a massage, please don’t hesitate to call us in advance so we may determine whether written permission is required from your medical or chiropractic physician.